vc9991 Terms and Conditions

1 General Terms and Conditions

By accessing the vc9991 website or using its services, you confirm that you have fully read, understood and accepted these terms and conditions. vc9991 (hereinafter referred to as "we", "our" or "the platform") provides an online gaming service for players in Bangladesh.

These terms and conditions form a legally binding agreement. If you do not agree with these terms, please refrain from using our platform. These terms have been drawn up in Bengali and apply to players residing in Bangladesh.

vc9991 reserves the right to amend these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

2 Eligibility and Age Verification

To use the services of vc9991, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• You must have the legal and mental capacity to enter into this agreement.
• You must not be residing in a jurisdiction where online gaming is prohibited by law.
• You are using this service voluntarily and are not being compelled to do so.

2.1 Protection of Minors

vc9991 strictly prohibits minors from engaging in gaming. Parents and guardians are advised to use parental control software on their devices and to keep their login credentials secure. If evidence is found that an account is being used by a minor, the account will be closed immediately and all deposited funds may be forfeited.

3 Account Registration

3.1 Single Account

Each individual may register only one account. If the same person or multiple members of the same household create more than one account using the same device, IP address or payment method, vc9991 reserves the right to close those accounts and cancel all associated benefits.

3.2 Accuracy of Registration Information

You must provide accurate, complete and up-to-date information at the time of registration. Providing false or misleading information may result in your account being closed at any time, and any outstanding rewards or winnings may be forfeited.

3.3 Account Security

You are solely responsible for keeping your account password and login credentials confidential. You will be held responsible for all activities carried out using your account. If you suspect any unauthorized access to your account, please notify our support team immediately.

• Use a strong password (at least 8 characters, including numbers and special symbols).
• Do not share your login credentials with any third party.
• Avoid logging in over public Wi-Fi.
• Change your password regularly.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Transactions on vc9991 are currently supported through the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳100 (one hundred taka).

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. However, if identity verification or anti-money laundering checks are required, this may take longer.

• There must be sufficient verified funds in the account to make a withdrawal.
• Withdrawals can only be made through the same method used for the deposit.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• vc9991 reserves the right to verify identity before processing any withdrawal request.

4.3 Transaction Security

All financial transactions are secured using SSL encryption technology. vc9991 will never ask for your bank or mobile banking PIN. If anyone claims to be from vc9991 and asks for a PIN or OTP, it is a scam — please notify us immediately.

5 Bonuses and Promotions

5.1 Welcome Bonus

vc9991 offers new players a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. If you deposit ৳12,000, you will receive the maximum bonus of ৳5,000 and your total balance will be ৳17,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15x (fifteen times). This means you must wager (deposit + bonus) × 15 before the bonus funds become withdrawable.

5.3 Other Promotions

From time to time, vc9991 may offer special deals, cashback, tournaments and other promotions. Each offer will be subject to its own terms and conditions, which will be clearly stated alongside the offer. As a general rule, one promotion cannot be combined with another unless explicitly stated.

6 Betting and Gaming Rules

6.1 Fair Play Policy

vc9991 is a fair play platform. The outcome of all games is determined by a certified Random Number Generator (RNG), which ensures impartiality. No player or third party can influence the outcome of a game.

6.2 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error occurs or a game is interrupted, the bet for that round will be considered void and the stake will be refunded.
• Separate rules may apply for cricket betting on BPL, IPL, T20 World Cup and other international tournaments.
• In live betting, odds may change at any time; the odds at the time the bet is confirmed will apply.

6.3 Disputed Outcomes

If a dispute arises over the outcome of a game or bet, vc9991's decision will be considered final. However, any complaint may be submitted through the support team and vc9991 will review it in good faith.

7 Prohibited Activities

The following activities are strictly prohibited on vc9991 and may result in account closure and forfeiture of funds:

• Operating multiple accounts or using another person's account.
• Bonus arbitrage or exploiting vulnerabilities in the system.
• Using a false identity or fraudulent documents.
• Attempting money laundering or processing of illegal funds.
• Using automated software, bots or scripts.
• Attempting to hack or gain unauthorized access to the platform's technical systems.
• Harassing, intimidating or abusing other players or staff.
• Making deposits or withdrawals using a third party's payment method.
• Advantage play that causes harm to the system.

8 Account Suspension and Closure

8.1 Suspension by vc9991

vc9991 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Failure to complete identity verification or submission of fraudulent documents.
• Suspicion of account hacking or a security threat.
• Upon instruction from a court or regulatory authority.
• Due to prolonged inactivity (generally more than 12 months).

8.2 Closure by the Player

You may request closure of your account at any time via our live chat or email. All valid withdrawals will be processed before the account is closed. Requests for self-exclusion on responsible gambling grounds will be processed on a priority basis.

9 Limitation of Liability

vc9991 will not be held responsible for the following:

• Losses caused by internet connection disruptions.
• Losses arising from issues with your device or software.
• Errors or misleading information from third-party game providers.
• Unexpected technical outages or scheduled maintenance periods.
• Unauthorized access to your account resulting from your own negligence.

If an incorrect payment is credited due to a technical error, vc9991 reserves the right to recover that amount. These terms do not limit any consumer legal rights that are applicable by law.

10 Privacy and Security

vc9991 is committed to protecting your personal information. Details of how we collect, use and protect your information can be found in our Privacy Policy.

As a secure platform, vc9991 uses SSL encryption, two-factor authentication (where applicable) and other security technologies. Your financial information is not stored directly on vc9991's servers; payment processing is completed through secure third-party gateways.

10.1 Cookie Usage

vc9991 uses cookies to ensure the platform operates smoothly. By accessing the website, you consent to the use of cookies. Cookie settings can be changed in your browser, though this may limit certain features.

11 Responsible Gambling

vc9991 places the highest importance on responsible gaming. We believe that gambling is a form of entertainment — it is not a source of income or a solution to financial problems.

• Play within your budget and keep losses at a manageable level.
• Do not gamble with borrowed money.
• Take regular breaks and limit the time you spend playing.
• Avoid gambling during times of family or personal difficulties.
• Seek help if you experience the harmful effects of gambling.

vc9991 offers deposit limits, self-exclusion and break features. For more details, visit our Responsible Gaming page. If you need assistance, contact our 24/7 live chat support.

12 Changes to Terms and Conditions

vc9991 reserves the right to change, modify, or update these terms and conditions at any time. In the case of important changes, every effort will be made to notify players as far in advance as possible.

Continuing to access the website or use the services after any changes have been made will be considered as your acceptance of the new terms and conditions. Therefore, it is recommended that you review this page regularly.

12.1 Legal Severability

If any provision of these terms and conditions is found to be legally invalid or unenforceable, that provision will be removed and the remaining terms and conditions will remain in full effect.

12.2 Contact

If you have any questions about these terms and conditions, please contact us:

• 24/7 Live Chat Support
• Email: [email protected]

These terms and conditions have been drawn up in Bengali and the Bengali text shall be considered the definitive version.